Shipping policy

Nexu Logistics ships throughout the United States. Below, we outline important details to consider.

The shipping cost is calculated based on the delivery address. Applicable rates can be reviewed in the shopping cart or at checkout.
Nexu Logistics does not commit to specific delivery times. Orders will arrive at the designated address, as assigned, between 7:00 AM and 8:00 PM, Monday through Saturday.
We work with secure transportation and courier providers to ensure the proper delivery of your order.
If you have any questions or issues regarding your shipment, you can contact us through the following channels:

📧 Email: m.poblete@bycsa.co
📋 Contact form: www.nexugroup.com
📱 Social media: Instagram & TikTok @nexu_logistics, Facebook @nexu

The carrier will first attempt to deliver the order to the purchaser. If you authorize a third party to receive the order, you must specify this during checkout.
If, at the time of delivery, the customer and/or authorized third party is not present at the specified address, the carrier may deliver the order to any legal adult present at the location or, if there is a reception desk or concierge service, the package will be left there.
In all cases, the customer is responsible for any loss or damage that may occur in these situations.
For security reasons, the person receiving the product must show a valid ID, sign the delivery receipt with their full name and ID number, and confirm the product's condition or note any concerns on the delivery receipt. Ensuring this step is completed is also the customer’s responsibility.
It is understood that the customer or authorized third party is a legal adult and physically and mentally capable of inspecting the product upon delivery.

We reserve the right to modify the terms of this Shipping Policy at any time and without prior notice.

Last updated: [01/03/2024]

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